Privacy Policy

Gala Coffee Ltd is aware that many people may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use information provided to us at Gala Coffee Ltd through this website Galacoffeedirect.co uk , and the steps we take to protect it.

We, Gala Coffee Ltd of The Roastery Riverside Way Dartford DA1 5BS are the data controller for the purposes of the Data Protection Act 1998 (the Act).

Personal Information

We may collect and process the following data about you:

  • information that you provide when you set up an online account with us such as your name, address, email address, payment details etc;
  • information that you provide by filling in forms on our site, including information provided at the time of registration, subscribing to our service, posting material, requesting further services or information or ordering Products. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report any problems with our site;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes;
  • details of transactions you carry out through our site and for fulfilment of your orders;
  • details of your visits to our site and the resources that you access.

We may use this information to:

  • identify you when you contact us and to contact you;
  • ensure that content on our site is made available to you and your computer in an effective manner;
  • administer your account with us;
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • perform our obligations under any contract entered into with you;
  • allow you to participate in interactive features of our service, when you choose to do so;
  • notify you about changes to our site or service, or terms and conditions;
  • perform credit checks against certain public and private databases and for this purpose only we may pass information about you, including information we receive from credit reference agencies, to Experian Limited. This information may also be stored by Experian Limited for future security checks.
  • carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.

Cookies

We may use 'cookies' (small pieces of information stored by your browser on your computer’s hard drive) to collect information about your computer, such as your IP address, operating system and browser type, in order make your viewing of the Gala Coffee Ltd experience easier, but we do not share this information with any outside party or advertiser.

Although we may use this information to provide our advertisers with general preferences and the popularity of certain shopping categories within our website, this information is used for demographic purposes only. We do not share your name or email address with any outside party to ensure your privacy. Information, such as your IP address will be used for demographic purposes, to help Gala Coffee Ltd ensure that its services are best designed to meet our customers' changing needs.

Marketing emails

Gala Coffee Ltd does not send unsolicited marketing e-mails. Gala Coffee Ltd uses e-mail addresses for e-mail alerts and newsletters to communicate new information, special offers and new products to our suppliers and customers, but only where you have “opted-in” to receive these services. If you subscribe to these services, you will be given the opportunity to unsubscribe at any time.

Where you have opted in to these services we may also use your information, or permit selected third parties to use your information, to provide you with details about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you do not want us to use your contact details for these purposes, please contact us at privacy@galacoffee.com.

Gala Coffee Ltd does not sell or rent or disclose its e-mail lists to third parties.

Disclosing information

We may disclose your personal information to companies which are members of our group of companies, including companies located outside the EEA and third parties for the purposes described above.

We may also disclose your information to third parties if:

  • we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Gala Coffee Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • we are under a duty to disclose or share your personal data as a result of any legal obligation or to enforce our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property or safety of Gala Coffee Ltd, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Storing information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in processing your payments, fulfilling your orders or the provision of support services, among other activities. By submitting your personal data, you agree to this transfer, storing and processing. We will always use every reasonable effort to ensure that your information is treated securely and in accordance with this Privacy Policy.

Security

Gala Coffee Ltd takes security very seriously; when shopping with us you can rest assured that we use excellent industry-standard processes and procedures to ensure your credit card details are absolutely secure and we make every effort to ensure they cannot be viewed by any external parties. We will never share any confidential details with anyone else.

All transactions are encrypted using 128-bit Secure Socket Layer technology.

General

The Act gives you a right to access certain information held about you by us. Any access request you send us may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.

Any changes we make to this Privacy Policy in the future will be posted on this page.

you have any questions, comments or requests regarding this Privacy Policy should be sent to James Hodgson at privacy@galacoffee.com.

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